Terms and Conditions

TERMS AND CONDITIONS

1. Description of goods and/or services

Mandhla Trading Pty Ltd t/a Supersave Supermarket is a business in the retail industry located in Pietermaritzburg, KZN.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way of email, SMS or phone.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Mandhla Trading Pty Ltd t/a Supersave Supermarket is subject to availability. In cases of unavailability Mandhla Trading Pty Ltd t/a Supersave Supermarket will refund the client in full within 30 days.

5. Customer Privacy policy

Mandhla Trading Pty Ltd t/a Supersave Supermarket shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards, Secure SID online EFT transfer  or by bank transfer into the Mandhla Trading Pty Ltd t/a Supersave Supermarket bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Mandhla Trading Pty Ltd t/a Supersave Supermarket via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on thewebsite. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Mandhla Trading Pty Ltd t/a Supersave Supermarket separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9.  Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

10. Responsibility

Mandhla Trading Pty Ltd t/a Supersave Supermarket takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Mandhla Trading Pty Ltd t/a Supersave Supermarket chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 157 Retief Street, Pietermaritzburg, KwaZulu Natal, 3201

12. Variation

Mandhla Trading Pty Ltd t/a Supersave Supermarket may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13.  Company information

This website is run by Mandhla Trading Pty Ltd based in South Africa trading as Supersave Supermarket and with registration number 1984/002590/07.

14.  Mandhla Trading Pty Ltd contact details

Company Physical Address: 157 Retief Street Pietermaritzburg, 3201

Email: accounts@supersave.co.za Telephone: 033 394 8617

Use of Site and further Terms and Conditions

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights
We reserve the right to:

modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

SHOPPING ONLINE

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14:00 hours.

Should the product not be in stock please allow 10 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence SuperSave FoodTown will contact you via email and provide a revised shipping schedule.

Delivery Policy

Delivery fee is chargeable as per delivery address requested. Delivery pricing and areas are as per the table below :

Please clarify with Mubeen on 061 521 3773 should you have any questions

Area Delivery Charge
Mountain Rise R30.00
Eastwood R40.00
Allendale R40.00
Raisthorpe R50.00
Northdale R50.00
Montrose R50.00
Chase Valley R60.00
Imbali R75.00
Sobantu R50.00
Scottsville R50.00
Grange R60.00
Oribi R60.00
Mkondeni R60.00
Edendale R75.00
France R75.00
Bisley R75.00
Hilton R75.00
Glenwood R40.00

 

Should you wish to shop online and collect your own order, we will advise you when the order is available for collection. When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions.

You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Shipping

SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

Refunds/returns Policy

We will be happy to exchange or refund any product you are not happy with so long as you have proof of purchase and is in a re-sellable condition.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Super Save Supermarket endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and the applicable delivery charge.

Super Save Supermarket reserves the right to change pricing at any time without prior notice.

For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax (033) 394 3091 or email onlineorders@supersave.co.za

Security Policy

Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Mandhla Trading Pty Ltd t/a Supersave Supermarket and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Mandhla Trading Pty Ltd t/a Supersave Supermarket for any civil action or any legal action deemed necessary against me.

Contact Details

Physical address:

157 Retief Street
Pietermaritzburg
3201

Postal address:

P.O. box 7988
Cumberwood
3235

Email address: suhail@supersave.co.za OR naasir@supersave.co.za
Phone numbers: 033 394 8617
Fax numbers: 033 394 3091

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

Please note the store will open for checkout shortly. Please see specials page for now. Dismiss